What is the minimum order quantity?
Our minimum order quantity is 25 badges, although the prices drastically decrease as you order more. Many of our customers order a higher quantity and then use the spare ones as a backup for additional garments or products like gym bags, towels and more.
Can I order more than one logo to make up the 25 badges?
The minimum order quantity is 25 pcs PER design, so if you want to order two designs, you need to make sure that they are a minimum of 25 pcs for each design, including design changes, colours, borders, base or size.
Can I amend it at any time?
At Embroidery Badge, we give you complete control over amendments up until the digital mockup approval to avoid surprises. We work hard to give you free mockups to ensure that all elements of your designs and colours are correct. If you go ahead with the mockup and then decide at production approval that you need something changed, this will be chargeable with a £35 sample fee.
Can I cancel at any time?
You can, without charge, at the digital mockup stage. Once you have approved this stage and paid the setup charge of £42 for a physical/production sample, The order goes into the pre-production sample stage. If you decide to cancel at this stage, the setup charge of £42 is non-refundable. Once you have approved the physical/production sample stage and approved the production sample, there can be no cancellation.
Can I add any artwork?
Virtually yes! But please provide a high-resolution image such as a jpeg or png file; if not, send us ai or pdf files.
Can I place repeat orders?
Once you place the order and we deliver the order, the system will store your order information. To order repeats, go to your account, open the order page and click place repeat order. It is as simple as that.
What size can I choose?
A sublistitch badge can go up to 300mm, and the minimum is 20 mm. Please be aware that lettering has to be 2 mm high to remain visible.
What colours can I choose?
We have different thread charts across different products. The links to all the thread, fabric and border charts can be found in the resource centre.
If you have thread colour references already, please always state these, as this will help us to colour-match your badges more accurately.
Can I see a photograph of the finished badge before I confirm an order?
When you place an order, we have a 2 stage approval process.
In the first Digital Mockup step, we create a computer-generated mockup; the idea is to ensure that elements in the artwork are present, which will require your first approval (please note that any changes in this stage are free). Once you first approve, this will trigger the production/physical approval step, and we will create a photograph of your actual stitched-out badge. You will need to approve this to trigger the actual production.
Can I get a sample of my badge before I place the final order?
99% of our customers are happy with digital and production approval from a photograph of their badge. If you want to order a sample badge before an entire order, the cost is as follows:- £30 + VAT + tracked and signed postage from Brentwood, UK, to your destination. Please note that a physical sample request adds up to 9 days to your final delivery.
What is Digital Mockup approval?
When you place an order, we have a 2 stage approval process. In the digital mockup approval step, we create a computer-generated mockup; the idea is to ensure that elements in the artwork are present, which will require your first approval. Please ensure that each element of your bespoke badge is correct; if not, Request an amendment. Amendments at this stage are free, and the process will revert to an amended computer-generated mockup. Please be aware that each amendment can cause a delay. Once you approve, this will trigger the production/physical sample approval step.
What is production/physical sample approval?
After you approve the first mock, we create a photograph of your stitched-out badge/product. Once you approve the production scan, this will trigger production, or you can request up to four sample badges. Any amendments at this stage will be chargeable. The process will revert to an amended computer-generated digital mockup, which will require your first approval, followed by a second approval. Please be aware that an amendment at this stage will cause a delay.
How can I contact you for help?
Use our LiveChat (open from 9 am-9 pm) Greenwich Mean Time. If we do not answer, please leave a message—or email firstname.lastname@example.org. Or call us on 0800 368 7414. Most of us are parents and have bought school uniforms for our kids, and we will be happy to help.