Cookies and Privacy Policy for Embroidery Badge UK

Last updated: December 2025

This Cookies and Privacy Policy explains how Embroidery Badge UK (embroiderybadge.uk) collects, uses, stores, and protects personal data.

We process personal data in accordance with applicable data protection laws, including the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

This policy forms a legally binding agreement between you and Badges and Embroidery UK Ltd, operated by Net Digitizing UK Ltd.

1. Data We May Collect

To provide bespoke manufacturing and related services, we may collect various categories of data, including but not limited to:

  • Identity and Contact Data:
    Name, email address, telephone number, billing and delivery information, and any other information you voluntarily provide.
  • Project and Technical Data:
    Artwork, design files, logos, specifications, measurements, instructions, and related materials submitted for production.

    Copyright Declaration:
    When you submit content, you confirm you own the necessary rights or you have valid permission to authorise reproduction.
    We use customer-supplied designs only to deliver the requested manufacturing service.

  • Usage and Technical Data:
    IP address, browser type, device identifiers, and interaction data collected through cookies or similar technologies for functionality, security, and fraud prevention.

2. How We Use and Share Your Data

2.1 Why We Use Personal Data

We use personal data only where necessary to provide services and protect our platform. For example, we use it to:

  • Fulfil bespoke orders and provide requested services
  • Create mock-ups, samples, and finished goods
  • Send essential service updates (such as confirmations and approvals)
  • Maintain system security, integrity, and operational continuity

2.2 What We Share for Production

We handle personal contact information internally. We do not share customer contact details with manufacturing or production partners unless service fulfilment strictly requires it.

However, we may share technical or design data with third parties involved in production or service delivery where needed.
We limit such sharing to the minimum necessary, and we decide it at our sole discretion.

2.3 Professional Advisers and Service Providers

We may allow authorised professional advisers or service providers to access or process data on our behalf (for example, accountants or compliance advisers).
They access data only for accounting, tax, audit, or regulatory purposes.

We require these parties to follow confidentiality obligations and process data only under our instructions and applicable data protection laws.

2.4 No Obligation to Contract

Nothing in this policy obliges us to accept, continue, or complete any order or business relationship.

3. Cookies and Tracking Technologies

3.1 Strictly Necessary Cookies

We use cookies and similar technologies that are strictly necessary for website functionality, security, and fraud prevention.

3.2 Analytics and Performance Cookies

We may also use analytical or performance cookies to improve service performance, subject to consent controls where applicable.

3.3 Managing Cookies

You can manage cookie preferences through your browser or consent settings. If you disable cookies, some website features may not work correctly.

4. Security, Internet Risk, and Data Storage

4.1 Security Measures

We apply appropriate technical and organisational measures, including encryption, secure infrastructure, and access controls, to protect personal data to the best of our ability.

4.2 Internet Risk

You acknowledge that transmitting information over the internet carries inherent risks.
While we apply reasonable safeguards, we cannot guarantee absolute security, and you transmit data at your own risk.

5. Legal Basis and Data Retention

5.1 Lawful Bases

We process personal data under one or more lawful bases, including:

  • Contractual necessity — to manufacture and deliver bespoke goods and services
  • Legal obligation — including tax, accounting, regulatory, and anti-fraud requirements
  • Legitimate interests — to protect systems, prevent misuse, and improve operational effectiveness

5.2 Retention

We may retain project and artwork data to support repeat orders or internal record-keeping.

We retain personal data only for as long as we need it to meet legal, contractual, or operational obligations.

6. Your Rights and Disputes

6.1 Your Requests

Subject to identity verification and applicable law, you may request access to or correction of your personal data.

6.2 Bespoke Products

Bespoke Products:
Because we manufacture products to customer specification and approval, data erasure requests do not override our obligation to retain transaction records required for legal, accounting, or regulatory purposes.
They also do not entitle the user to cancellation or refund of bespoke orders.

6.3 Complaints

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe we processed your data unlawfully.

Requests may be submitted to: shop@embroiderybadge.uk

7. Third-Party Services

We do not sell or trade personal data.

We may engage trusted third-party service providers (such as payment processors, hosting providers, analytics services, logistics partners, or professional advisers) where necessary to deliver services or meet legal obligations.

We require these providers to process data under our instructions and applicable data protection laws.

8. Policy Updates

We reserve the right to update or modify this Cookies and Privacy Policy at any time without prior notice.

Continued use of the website following any update constitutes acceptance of the revised policy.