What is the minimum order quantity?
Our minimum order quantity is 25 badges, although the prices do drastically decrease as you order more. A lot of our customers order a higher quantity and then use the spare ones as a backup and also try and use it on additional garments or products like gym bags , towels etc.
Can I order more than one logo to make up the 25 badges?
The minimum order quantity is 25 pcs PER design so if you want to order 2 designs you need to make sure that they are a minimum of 25 pcs each design. This includes any design changes, colours, borders, base or size.
Can I amend at any time?
Yes at Embroidery Badge we give you complete control over amendments up until the digital mockup approval to avoid surprises. You can, however, amend after this stage, although a charge may occur.
Can I cancel at any time?
You can, without charge, at the digital mockup stage. Once you have approved this stage and paid the setup charge of £42 for a physical/production sample you can cancel and the setup charge of £42 is non refundable. Once you have approved the physical/production sample stage and payment is made in full the £42 will be deducted from this. If, however, you wish to cancel at this stage you will be liable for all costs incurred, (the set up charge £42, postage if applicable and the final invoice charge).
Can I add any artwork?
Virtually yes! But please provide a high resolution image such as a jpeg or png files, if not ai or pdf files can be used.
Can I repeat orders?
Yes! Information on all completed orders will be stored on your online account.
What size can I choose?
A chenille badge can go up to 300mm, the minimum is 20 mm. Please be aware that any lettering in chenille has to be large due to the \’fuzzy\’ pile weave used.
What colours can I choose?
Please refer to the Fabric Shade Charts for twill or felt colours if you are choosing a solid background colour rather than 100% embroidery. This can often be a less expensive option.
Please refer to the chenille thread chart to state your referred colours
Please refer to the merrow border thread chart if you choose this type of border
If you have thread colour references please always state these as this will help us to colour match your badges more accurately.
Can I see a photograph of the finished badge before I confirm an order?
When you place an order, we have a 2 stage approval process.
If you’d like us to match your badge to an existing badge, please provide all the details (badge type/amount/size/border/backgrounds/backings/colours) and for greater accuracy, please ensure the badge picture is clear and taken from an aerial angle. Otherwise, please provide a high resolution file with any new badge designs for us to accurately copy. If you have any pantone references that is always a bonus! In the first Digital Mockup step we create a photograph of a computer generated mockup, the idea is to ensure that elements in the artwork are present and this will require your first approval (please note any changes in this stage are free). Once you first approve, this will trigger the production/physical approval step and we create a photograph of your actual stitched out badge. Once you second approve, this will trigger production or you can request up to 4 sample badges to be sent to you (please note any changes at this stage will be chargeable).
Can I get a sample of my badge before I fully order?
99% of our customers are happy to digital and production approve from a photograph of their badge. If you want to order a sample badge before a full order then the cost is as follows:- £30 + VAT + tracked and signed postage from Brentwood UK to your destination. Please note that an actual physical sample request adds up to 9 days to your final delivery.
What is Digital Mock-up approval?
When you place an order, we have a 2 stage approval process. In the digital mock-up approval step we create a photograph of a computer generated mockup, the idea is to ensure that elements in the artwork are present and this will require your first approval. Please ensure that each element of your bespoke badge is correct, if not amend it. Amendments at this stage are free and the process will revert back to an amended computer generated mockup. Please be aware each amendment can cause a delay. Once you first approve, this will trigger the production/physical sample approval step.
What is production/physical sample approval?
Once you first approve, this will trigger the second approval step and we create a photograph of your actual stitched out badge. Any amendments at this stage will be chargeable and the process will revert back to an amended computer generated digital mockup, which will require your first approval, followed by a second approval. Please be aware that an amendment at this stage will cause a delay. Once you second approve, this will trigger production or you can request up to four sample badges.
How can I contact you for help?
Use our LiveChat (open from 9am-9pm) Greenwich Mean Time. If we do not answer please leave a message. Or email email@example.com. Or call on 0800 368 7414.