What is the minimum order quantity?
Our minimum order quantity is 25 pcs.
P.S: When you order large quantities the price per piece is cheaper. A lot of our customers order in bulk and use the extras on additional garments or products like gym bags, beanies, hats, towels etc.
Can I order more than one logo to make up the 25 Embroidered Epaulettes?
The minimum order quantity is 25 pcs. If you want to order 2 or more designs you will need to order a minimum of 25 pcs for each design. This includes any design changes, colours, borders, base or size.
Can I amend my order at any time?
Yes, at Embroidery Badge UK we give you complete control over your order. You can make amendments to your order prior to the digital mockup approval. Post this stage if you want to still make amendments you will incur a charge for the same.
Can I cancel at any time?
You can cancel your order without a charge at the digital mockup stage.
Once you have approved this stage you will be asked to make a non-refundable payment of £42 for a physical/production sample. Once you have approved the physical sample/production scan and you wish to cancel the order you will be liable for all costs incurred (such as the setup charge of £42, postage if applicable and the final invoice charge).
Can I add any artwork?
Yes, Kindly upload a high-resolution image such as a jpeg or png file. You can also upload ai, pdf files.
Once we receive your artwork we will send you a high-resolution digital mockup for your approval.
Can I repeat orders?
Yes, you can place repeat orders from our system directly as your previous orders will be stored under your account with us.
Can I get a sample of my Embroidered Epaulettes before I fully order?
99% of our customers are happy to digital and production approve from a photograph of their badge. If you want to order a sample badge before a full order then the cost is as follows:- £30 + VAT + tracked and signed postage from Brentwood UK to your destination. Please note that an actual physical sample request adds up to 9 days to your final delivery.
What is Digital Mock-up approval?
When you place an order, we have a 2 stage approval process. In the digital mock-up approval step we create a photograph of a computer-generated mockup, the idea is to ensure that elements in the artwork are present and this will require your first approval. Please ensure that each element of your bespoke Woven Epaulettes is correct, if not amend it. Amendments at this stage are free and the process will revert back to an amended computer-generated mockup. Please be aware each amendment can cause a delay. Once you first approve, this will trigger the production/physical sample approval step.
What is production/physical sample approval?
Once you first approve, this will trigger the second approval step and we create a photograph of your actual Epaulettes. Any amendments at this stage will be chargeable and the process will revert back to an amended computer-generated digital mockup, which will require your first approval, followed by a second approval. Please be aware that an amendment at this stage will cause a delay. Once you second approve, this will trigger production or you can request up to four sample badges.
How can I contact you for help?
Use our LiveChat (open from 9 am-9 pm) Greenwich Mean Time. If we do not answer, please leave a message—or email email@example.com. Or call 0800 368 7414 (open 9 am-5 pm) GMT