What is the minimum order quantity?
Our minimum order quantity is 25 badges, although prices drastically decrease as you order more. Many of our customers order a higher quantity and then use the spare ones as a backup and also try and use it on additional garments or products like gym bags, towels etc.
Can I order more than one logo to make up the 25 badges?
The minimum order quantity is 25 pcs PER design, so if you want to order two designs, you need to ensure that they are a minimum of 25 pcs for each design. This includes any design changes, colours, borders, base or size.
Can I amend it at any time?
Yes, at Embroidery Badge, we give you complete control over amendments until the digital mockup approval to avoid surprises. You can, however, amend after this stage, although a charge may occur.
Can I cancel at any time?
You can, without charge, at the digital mockup stage. Once you have approved this stage and paid the setup charge of £42 for a physical/production sample, you can cancel, and the setup charge of £42 is non-refundable. Once you approve the physical/production sample stage and payment is made in full, the £42 will be deducted. If you wish to cancel at this stage, you will be liable for all costs incurred (the set-up charge of £42, postage if applicable and the final invoice charge).
Can I add any artwork?
Virtually yes! But please provide a high-resolution image such as a jpeg or png file; if not, ai or pdf files can be used.
Can I repeat orders?
Yes! Information on all completed orders will be stored on your online account.
What size can I choose?
A chenille badge can reach 250mm; the minimum is 60 mm. Please be aware that any lettering in Chenille has to be largely due to the ‘fuzzy’ pile weave used.
What colours can I choose?
Please refer to the Fabric Shade Charts for twill or felt colours if you choose a felt fabric background colour rather than 100% embroidery. This can often be a less expensive option.
Please refer to the chenille thread chart to state your preferred colours
Please refer to the Merrow border thread chart if you choose this type of border
If you have thread colour references, please always state these, as this will help us to colour-match your badges more accurately.
Can I see a photograph of the finished badge before I confirm an order?
When you place an order, we have a 2 stage approval process.
If you’d like us to match your badge to an existing badge, please provide all the details (badge type/amount/size/border/backgrounds/backings/colours). Please ensure the badge picture is clear and taken from an aerial angle for greater accuracy. Otherwise, please provide a high-resolution file with any new badge designs for us to copy accurately. If you have any Pantone references, that is always a bonus! In the first Digital Mockup step, we create a photograph of a computer-generated mockup; the idea is to ensure that elements in the artwork are present, which will require your first approval (please note any changes in this stage are free). Once you first approve, this will trigger the production/physical approval step, and we will create a photograph of your actual stitched-out badge. Once you second approve, this will trigger production, or you can request up to 4 sample badges to be sent to you (please note any changes at this stage will be chargeable).
Can I get a sample of my badge before I fully order?
99% of our customers are happy with digital and production approval from a photograph of their badge. If you want to order a sample badge before a full order, the cost is:- £35 + VAT + tracked and signed postage from Brentwood, UK, to your destination. Please note that a physical sample request adds up to 9 days to your final delivery.
What is Digital Mock-up approval?
When you place an order, we have a 2 stage approval process. In the digital mock-up approval step, we create a photograph of a computer-generated mockup; the idea is to ensure that elements in the artwork are present, which will require your first approval. Please ensure that each element of your bespoke badge is correct; if not, amend it. Amendments at this stage are free, and the process will revert to an amended computer-generated mockup. Please be aware each amendment can cause a delay. Once you approve, this will trigger the production/physical sample approval step.
What is the Production/Physical Sample Approval Process?
Our two-step approval process ensures your satisfaction with the final Chenille badge. Here’s how it works:
- First Approval: We’ll provide a computer-generated digital mockup of your badge. Once you approve, we’ll proceed to the next step. Please note that any changes after this stage may be subject to additional charges and may cause delays.
- Second Approval: We’ll create a photograph of your actual stitched-out badge and share it with you. Use a retina display screen (such as an iPhone 8 or later or a Samsung Galaxy S21 onwards) to ensure accurate colour representation. Providing Pantone references for your design can also improve colour accuracy.
- Always use a retina display screen to ensure accurate colour representation when approving the production scan.
- Do NOT print the production scan to approve colours, as printers may render colours inaccurately, and colours may look different on various screens.
- If you’re unsure about the colours, we recommend ordering a physical sample to avoid discrepancies.
Please be aware that amending the design after the second approval may result in additional charges and delays. The process will revert to the digital mockup stage, requiring both first and second approvals again. You can request up to four physical sample badges if needed.
Follow these guidelines to ensure a seamless approval process and to receive your perfect Chenille badges!
How can I contact you for help?
Use our LiveChat (open from 9 am-9 pm) Greenwich Mean Time. If we do not answer, please leave a message. Or email firstname.lastname@example.org. Or call on 0800 368 7414.